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User Services: Overview

User Services

Photo of the User Services Desk
The Library's friendly user services staff is ready to assist you! Visit the user services desk to check-out, renew, or return any Library materials, including course reserves. The user services team manages all circulation-related Library services.

Requests and Pickup of Library Materials

Use the “Place Request” link in our Discovery Service to place your request. The link will be present only for collection materials that can be checked out at this time.  You can view how to make a request and manage your account here:

Once the Library receives the request, we will precheck-out your item/items. An email will then be sent to the requestor notifying them they can pick up the items at the Clark Family Library User Services Desk. Requested items will be held for 5 business days. After that, to make space for other requests, we will remove the items, check them in and reshelve them.  

If you have any questions about requesting materials or pick up of materials,  please call 724-223-6070


The library can assist you with physical reserves, which are located at the user services desk, as well as online reserves which can be linked directly in your Sakai course site. Books, photocopies of articles, videos, answer keys, and study guides are frequently placed on reserve by faculty for use by students. Items may be borrowed for short periods. Some items can only be used in the library.

For more information on Reserves, visit our Reserves webpage:

Borrowing / Fine Policies

User services policies are designed to ensure that materials are returned on time and in good condition for use by as many people as possible.

Present your W&J ID card at the user services desk along with the items you wish to borrow. Borrowed items must be returned by the date stamped on each item's date due slip. You will also receive an email receipt of your checkouts and due dates.  Borrowers must have their W&J ID card to check out materials from the Library.  The borrower is responsible for any lost or damaged replacement charges they may incur.  If you have any questions, please don't hesitate to call our main number (724) 223-6070.

Policy at a glance:

  • Books are due at the end of the semester for Students. Faculty and Staff have a rollling 16 week checkout.
  • IRC book loan period for students, faculty and staff is 3 weeks.
  • DVD loan period for students, faculty, and staff is 7 days.
  • There is no limit on book or DVD check-outs to current students, faculty and staff.
  • Periodicals do not circulate.



Renewals are permitted for items that do not have a hold or recall placed on them.

Materials may be renewed:

  • online via Discovery. See video below for instructions.
  • in person at the user services desk
  • by phone to the user services desk: 724-223-6070

We're here to help

Profile Photo
Rachael Bolden
User Services Supervisor (Day) & ILL Manager
Washington & Jefferson College
Clark Family Library
60 S. Lincoln Ave.
Washington, PA 15301